Infrastructure in Argentina Final Customers Identification

Customers Categorization

The final customers in the Argentine infrastructure value chain are primarily categorized into Business-to-Business (B2B) and Business-to-Consumer (B2C) segments, based on who directly utilizes or benefits from the operational infrastructure assets and services. These customers represent the demand side that the entire value chain ultimately serves through the provision of functional infrastructure.

B2B Customers: This segment comprises businesses and other organizations that rely on infrastructure for their operations, logistics, production, and service delivery. They are customers of the services provided by operators of transport networks, energy systems, water and sanitation facilities, communication networks, and commercial/industrial buildings.

• Businesses: This broad category includes commercial enterprises, industrial manufacturers, agricultural producers, and mining companies. These businesses utilize infrastructure such as:
  • Transport Infrastructure: Roads, railways (including freight like Trenes Argentinos Cargas), ports, and airports (operated by entities like CAAP) for the movement of raw materials, finished goods, and personnel.
  • Energy Infrastructure: Electricity transmission and distribution networks, gas pipelines (driven by players like YPF and PAE), and other energy facilities to power their operations.
  • Water and Sanitation Infrastructure: Water supply for industrial processes and facilities, and wastewater treatment services.
  • Communications Infrastructure: Fixed and mobile networks, fiber optic cables, and data centers for connectivity and data exchange.
  • Edification and Mining Infrastructure: Occupying commercial buildings, industrial plants, warehouses, and utilizing dedicated infrastructure developed for mining operations.
• Institutions: Organizations such as hospitals, schools, and universities are also B2B-like customers, utilizing infrastructure for their facilities (buildings) and essential services like energy, water, and communications to support their functions and serve their own end-users (patients, students).
• Government Entities (as users): While the government is a major client for infrastructure development, various government bodies and public services also act as users of completed infrastructure, such as administrative buildings, public transport systems, and utility services, fulfilling their administrative and service delivery roles.

B2C Customers: This segment consists of individual consumers and households who directly use infrastructure services for personal mobility, household needs, and residential purposes. They are the end-users of services provided by operators of transport systems, utilities, and residential buildings.

• Individuals and Households: This group represents the general population utilizing infrastructure for daily life. Their use includes:
  • Transport Infrastructure: Traveling on roads, using public transport systems like subways (operated by entities within Grupo Roggio like Metrovías) and railways, and using airports (operated by CAAP) for personal travel.
  • Utility Infrastructure: Receiving essential services such as potable water supply, sewage disposal, electricity, gas, and communication services (fixed and mobile telephony, internet) directly in their homes.
  • Edification: Residing in residential buildings that constitute a significant portion of the edification segment.

Characteristics and Demographics of Final Customers

The provided analysis focuses on the supply side, players, and challenges within the infrastructure value chain, offering limited detailed demographic or specific firmographic data on the final customers. However, the text implies certain characteristics based on the nature of infrastructure services:

• B2B Customer Characteristics:
  • Diverse Industries: Ranging from heavy industry (manufacturing, mining, energy production) that requires large-scale and specialized infrastructure, to commercial and service sectors with needs for transport, communication, and building space.
  • Geographic Dispersion: Businesses are located across urban centers, industrial parks, agricultural regions, and remote mining sites, requiring a nationwide infrastructure network.
  • Varying Scale: From large corporations (like those in energy or mining) that are significant consumers of infrastructure-dependent services, to SMEs that rely on basic connectivity and transport.
  • Demand Sensitivity: B2B demand for infrastructure services (e.g., transport of goods, energy consumption) is closely linked to overall economic activity and industrial output, making this segment sensitive to macroeconomic conditions.
• B2C Customer Characteristics:
  • General Population: Encompasses the entire population of Argentina that utilizes essential services like water, energy, and communications and relies on transport networks for daily life and travel.
  • Urban and Rural Needs: While urban areas often have more developed and complex infrastructure systems (subways, extensive utility networks), rural populations depend on basic road networks, energy distribution (often facing supply challenges), and communication infrastructure.
  • Varied Consumption Patterns: Consumption of utility services and use of transport infrastructure vary based on factors like income level, location, lifestyle, and access to alternative services. The scale of usage is indicated by figures like airport passenger numbers (32 million annually in 2018) and subway passenger numbers (324 million in 2016).
  • Quality of Life Impact: The reliability, accessibility, and quality of infrastructure services directly impact the quality of life for B2C customers, a key stated purpose of infrastructure development.

In summary, while the provided text details the actors and processes involved in creating infrastructure, the final customers are the businesses, institutions, and individuals who ultimately use the services and facilities that the infrastructure provides, driving the demand for the operation and maintenance stages of the value chain.

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